Refund and Returns Policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after the order is placed. Once your order has been shipped, you will receive a confirmation message along with tracking details.
Delivery Timelines
Estimated delivery times are as follows:
India: 3–7 business days
International Orders: 7–15 business days depending on destination
Please note that delivery timelines may vary due to courier delays, customs clearance, or unforeseen circumstances.
International Shipping
Artixle ships worldwide. International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order size.
Tracking Your Order
Once your order has been shipped, you will receive tracking information via email or message so you can monitor the delivery status.
Refund & Return Policy
Damaged Items
If your order arrives damaged, you must contact us within 24 hours of delivery with proper proof.
To process the claim, you must provide:
Clear photos of the damaged product
Photos of the outer packaging
A complete unboxing video showing the sealed package being opened
Damage claims cannot be processed without an unboxing video.
Returns & Exchanges
Returns or exchanges are accepted only in the case of damaged or incorrect items reported within 24 hours of delivery along with valid proof.
Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be processed.
Refund Processing
Once your claim has been verified, refunds or replacements will be processed accordingly. Refund timelines may vary depending on the original payment method.
Contact Us
For any order support, bulk orders, or assistance, please reach out to us through WhatsApp or Instagram.
Artixle reserves the right to update this policy at any time without prior notice.